Shipping policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer $8 flat rate shipping to most states in the US.
Local delivery
Free local delivery is available for orders within 10 miles. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
You can skip the shipping fees with free local pickup at [list the locations where in-store pickup is available]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 9:30 - 4 Monday through Friday and Saturday’s from 9:30 - 2. Please have your order confirmation email with you when you come.
International Shipping
We do offer international shipping. Shipping rates are dependent on location and will be charged separately.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 8-10 days of receiving your shipping confirmation email, please contact us at info@needlepointjunctionhhi.com with your name and order number, and we will look into it for you.